Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
myralexione Australia Pty Ltd (ABN: 48 123 456 789) operates myralexione.com and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard personal information when you interact with our mentorship platform.
We recognize that trust forms the foundation of effective mentorship relationships. That's why we've designed our privacy practices to be transparent, giving you control over your personal information while enabling meaningful business education experiences.
Quick Summary: We collect information you provide directly, usage data from your interactions with our platform, and technical information to improve our services. We never sell your personal information to third parties.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number, business experience level, and areas of interest when you register for our mentorship programs
- Profile Data: Professional background, business goals, learning preferences, and optional demographic information
- Communication Records: Messages exchanged with mentors, support team correspondence, and feedback submissions
- Payment Information: Billing address and payment method details processed securely through our payment processors
- Educational Content: Responses to assessments, progress tracking data, and learning milestone achievements
Automatically Collected Information
| Information Type | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, browser type, device identifiers | Platform optimization and security |
| Usage Analytics | Pages visited, time spent, feature usage | Service improvement and personalization |
| Performance Metrics | Load times, error rates, system performance | Technical maintenance and troubleshooting |
How We Use Your Information
Your information enables us to deliver personalized mentorship experiences and continuously improve our educational platform. We process personal information for the following purposes:
Service Delivery
Matching you with suitable mentors based on your experience level, goals, and learning preferences. We analyze your profile to create meaningful connections that support your business education journey.
Communication
Sending program updates, educational resources, and important announcements about your mentorship experience. We also use your contact information to respond to inquiries and provide customer support.
Platform Improvement
Analyzing usage patterns and feedback to enhance our educational content, improve mentor matching algorithms, and develop new features that benefit our learning community.
Legal Compliance
Meeting our obligations under Australian privacy laws, maintaining accurate records for business purposes, and protecting the safety and security of our platform users.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. Information may be disclosed in the following limited circumstances:
Within Our Platform
Your profile information is shared with matched mentors to facilitate meaningful educational relationships. You control what information appears in your mentor-facing profile and can update these preferences at any time.
Service Providers
We work with trusted third-party service providers who assist with payment processing, email communications, analytics, and technical infrastructure. These providers are contractually bound to protect your information and use it only for specified purposes.
- Payment processors for secure transaction handling
- Email service providers for program communications
- Analytics services for platform performance monitoring
- Cloud hosting providers for secure data storage
- Customer support tools for inquiry management
Legal Requirements
We may disclose information when required by Australian law, court orders, or government authorities. We will notify affected users when legally permitted to do so.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. Here's how you can exercise these rights:
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this within 30 days, though some information may be exempt under privacy law.
Correction Rights
Ask us to correct inaccurate or incomplete information. You can update most profile information directly through your account settings.
Deletion Requests
Request deletion of your personal information, subject to legal and business requirements. Some information may be retained for legitimate business purposes.
Marketing Preferences
Control what communications you receive from us. You can unsubscribe from marketing emails while still receiving essential program updates.
How to Exercise Your Rights: Contact our Privacy Officer at info@myralexione.com or use the contact information below. Please include your full name and account details to help us process your request efficiently.
Data Security and Retention
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
- Encryption of sensitive data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments conducted by independent third parties
- Access controls ensuring only authorized personnel can access personal information
- Employee training on privacy obligations and data handling best practices
- Incident response procedures to address any security breaches promptly
- Secure backup systems with geographic redundancy for data protection
Data Retention Periods
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Legal and business requirements |
| Communication Records | 5 years after last interaction | Quality assurance and dispute resolution |
| Usage Analytics | 2 years from collection | Platform improvement and trend analysis |
| Marketing Data | Until withdrawal of consent | Ongoing communication preferences |
International Data Transfers
Some of our service providers are located outside Australia, which means your personal information may be transferred to and stored in other countries. When this occurs, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate privacy protection as recognized by the Australian government
- Contractual protections requiring overseas recipients to handle information according to Australian privacy standards
- Regular monitoring of overseas service providers to ensure ongoing compliance
- Clear notification to users about which services involve international transfers
Primary international transfer destinations include the United States for cloud hosting services and the United Kingdom for email communication platforms. These transfers are necessary for providing our mentorship platform efficiently and securely.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, including login authentication and security features
- Performance Cookies: Help us understand how users interact with our platform to identify areas for improvement
- Preference Cookies: Remember your settings and preferences to provide a personalized experience
- Analytics Cookies: Provide insights into user behavior and platform performance through aggregated, non-personally identifiable data
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Send email notification to registered users about significant changes
- Provide prominent notice on our platform about policy updates
- Give users reasonable time to review changes before they take effect
- Obtain consent where required by law for material changes to information use
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after policy changes indicates acceptance of the updated terms.
Privacy Inquiries and Contact Information
For questions about this privacy policy, to exercise your privacy rights, or to report privacy concerns, please contact our Privacy Officer:
Email: info@myralexione.com
Phone: +61 7 5661 2373
Address: Privacy Officer
myralexione Australia Pty Ltd
5/261-273 McCormack Street
Cairns City QLD 4870
Australia
We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days where possible.